Frequently Asked Questions

Find answers to common questions about our industrial pump services, pricing, and how we can help keep your operations running smoothly.

General Services

We service virtually all industrial pump types including centrifugal pumps, submersible pumps, positive displacement pumps, diaphragm pumps, gear pumps, and rotary lobe pumps. Our technicians have experience across all major manufacturers and can handle everything from small circulation pumps to large-scale industrial systems.

We serve a diverse range of industries including manufacturing facilities, agricultural operations, municipal water and wastewater treatment, food and beverage processing, oil and gas operations, mining, and commercial HVAC systems. If your facility uses industrial pumps, we can help.

Our primary focus is industrial and commercial pump systems. For residential needs such as home well pumps or sump pumps, we recommend working with a residential-focused contractor who can provide more specialized service for those applications.

Emergency Service

For facilities within 100 miles of Kimball, NE, we typically arrive within 2-4 hours. For areas beyond that range, we provide same-day service with guaranteed arrival windows communicated at the time of dispatch. We maintain 24/7 availability for emergency situations.

We answer emergency calls 24 hours a day. Once we assess your situation and confirm the need for an on-site visit, we immediately dispatch the nearest available technician. In most cases, you can expect a technician to arrive within the timeframes mentioned above. Our service vehicles are fully stocked with common parts to complete many repairs on the first visit.

While we do not have hidden "emergency fees," work performed outside standard business hours may be billed at our after-hours rates, which will be clearly communicated before any work begins. We believe in transparent pricing regardless of when you need service.

Pricing & Estimates

Yes, we provide detailed written estimates for all standard repair and installation work. For complex jobs requiring extensive diagnosis or disassembly, there may be a diagnostic fee which is waived if you proceed with the repair through us. Emergency service calls include on-site assessment with upfront pricing before any work begins.

Repair costs vary significantly based on the type of pump, the nature of the problem, and parts requirements. Simple diagnostics and minor adjustments start around $350. Common repairs such as seal or bearing replacements typically range from $400-$800. Major repairs involving motor replacement or extensive disassembly can range from $1,500-$3,500 or more. We provide detailed estimates before proceeding with any work.

Yes, we offer flexible preventive maintenance programs tailored to your facility's needs. These programs include scheduled inspections, vibration analysis, lubrication service, and performance documentation. Maintenance plans can be structured quarterly, bi-annually, or annually depending on your equipment's criticality and operational demands.

Service Area

We provide comprehensive coverage across Nebraska with priority response times. We also serve Wyoming, Colorado, Kansas, and South Dakota with scheduled and emergency service. Our primary service hub is in Kimball, NE, with technicians positioned throughout the region to minimize travel time to your facility.

Yes, we frequently accommodate service calls outside our primary coverage area. Please contact us directly to discuss your specific location. We can often arrange single-service visits or establish regular service routes for facilities in underserved industrial areas.

Scheduling & Process

You can schedule non-emergency service by calling us at (308) 235-3883 during business hours or by using the contact form on our website. For emergency service, our phone line is answered 24/7 and we can dispatch immediately. We work to accommodate your production schedule and can often arrange service during off-hours to minimize operational disruption.

Helpful information includes: pump manufacturer and model number (if available), a description of the symptoms you're experiencing, when the problem started, any recent changes in operation, and the application (what the pump is moving, temperature, etc.). However, don't worry if you don't have all this information—we can often gather what's needed during our initial assessment.

It depends on the situation. Many repairs can be completed on-site using our fully equipped service vehicles. For complex rebuilds requiring specialized equipment or clean-room conditions for seal installation, we may recommend transporting the pump to our shop. We always provide clear communication about the best approach for your specific situation.

Still Have Questions?

Our team is ready to help with any questions about your pump service needs.

Or call us directly at (308) 235-3883